Legal — Travel & Transit

Cancellation Policy

Flexible cancellations for peace of mind. Cancel up to 24 hours before departure for a full refund — no questions asked.

Last updated: March 2026
Applies to all bookings
Refund overview

When can you cancel?

✓
100% refund
Full Refund
Cancel your booking at least 24 hours before departure and receive a complete refund. No fees, no questions asked.
~
80% refund
Partial Refund
Cancel within 24 hours of departure but at least 3 hours in advance to receive an 80% refund of your total booking amount.
✕
No refund
No Refund
Cancellations made within 3 hours of departure are non-refundable. We recommend cancelling as early as possible.
How it works

Refund process

01

Send your cancellation request

Email us at refunds@travelandtransit.com with your booking details and reason for cancellation.

02

Confirmation within 1 business day

You will receive an email confirmation within 1 business day acknowledging receipt and confirming the next steps.

03

Refund processed within 48 hours

We aim to process all refund requests within 48 hours of approval.

04

Amount appears in 3–4 business days

Once processed, allow 3–4 business days for the amount to appear in your bank account, depending on your financial institution.

Questions

Frequently asked questions

Can I cancel my booking and get a full refund?+
Yes, you can receive a 100% refund if you cancel your booking at least 24 hours before the departure time.
What happens if I cancel within 24 hours of departure?+
Cancellations made less than 24 hours before departure are subject to an 80% refund, as long as you cancel at least 3 hours before departure.
Will I get a refund if I cancel within 3 hours of departure?+
Unfortunately, cancellations made within 3 hours of the departure time are not eligible for any refund.
How do I request a refund?+
Send an email to refunds@travelandtransit.com with your booking details and reason for cancellation. We will confirm receipt within 1 business day.
How long does it take to process my refund?+
We aim to process refund requests within 48 hours of approval. Once processed, allow 3–4 business days for the amount to appear in your bank account.
Can there be delays in receiving my refund?+
While we strive to process refunds promptly, external factors such as bank processing times may occasionally cause delays beyond our control.

Quick overview

24+ hours before100% refund
3–24 hours before80% refund
Under 3 hoursNo refund

Need to cancel?

Email us your booking details and we’ll take care of the rest.

Email refunds →

Related pages

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Book your transfer knowing you’re protected by our flexible cancellation policy.

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