How do I book a transfer or tour?+
Fill in the booking form on the relevant page. Choose your pickup location, destination, date and vehicle, enter your contact details and confirm your booking via the payment page. You'll receive a confirmation by email.
Can I also book by phone or email?+
Yes, you can reach us at +31 20 308 60 65 or info@travelandtransit.com. We're happy to help.
How far in advance should I book?+
For regular transfers and tours, we require at least 3 hours notice. For international transfers, we require at least 24 hours notice. Do you need something sooner? It's best to call us directly at
+31 20 308 60 65 and we'll see what we can arrange.
Will I receive a booking confirmation?+
Yes. After booking you'll receive a confirmation email with all your reservation details. Your driver will contact you when they are on their way.
Are your prices all-inclusive?+
Yes, our prices are all-inclusive — no hidden fees. What you see is what you pay. The only exception is the London route: for international transfers to or from London, the Eurotunnel crossing is not included in the price as the ticket cost varies. We will contact you after booking to coordinate this together.
Which payment methods do you accept?+
You can pay by credit card (Visa, Mastercard), PayPal, iDeal or Wero. For tours, payment is also possible via the booking form using the same methods.
What is your cancellation policy?+
You can cancel or modify your booking by contacting our customer service team. For full details on terms and timeframes, please refer to our
cancellation policy.
What happens if my flight is delayed?+
We monitor all flight statuses in real time. The waiting time starts from the moment your flight has actually landed. After landing, your driver will wait up to 1 hour free of charge. For any additional waiting time beyond that, a fee of €5 per 15 minutes applies, payable to the driver in cash or by card.
Can I be picked up inside the arrivals hall at Schiphol?+
Yes. For an additional €15 your driver will be waiting for you in the arrivals hall with a name sign and will assist with your luggage to the vehicle.
Is my airport transfer booking guaranteed?+
Absolutely. Unlike ride-hailing apps, we never cancel confirmed bookings. Once your transfer is booked, you're guaranteed a driver — no surprises on the day of travel.
What vehicles do you have available?+
We offer Standard, Business and Van options. Vans accommodate up to 7 passengers. When booking you can filter by number of passengers and suitcases. If you have a larger group or a specific requirement, feel free to mention it in the notes field when placing your booking.
Are your drivers certified?+
Yes, all our drivers are fully licensed, certified and have undergone a thorough background check.
Do you also travel to Belgium and Germany?+
Yes, we provide transfers to and from Belgium and Germany, in addition to rides throughout the Netherlands.
What is the difference between a transfer and a private day tour?+
A transfer takes you from A to B. A private day tour guides you through multiple highlights in one day, with a dedicated driver and a flexible itinerary.
Can I request a custom tour?+
Yes, we're happy to put together a personalised tour based on your wishes. Contact us for the options.
Is your customer service available 24/7?+
Yes, our team is available around the clock for any questions before, during and after your journey.
